SaVĀge K’lub Online Sales Policy

At the SaVĀge K’lub we aim to provide you with a seamless and secure shopping experience.
By purchasing products through our online store, you agree to the following terms and conditions.
Please read through this policy carefully before placing your order.

1. Order Process

1.1. Product Availability

All products are subject to availability. While we strive to maintain accurate stock levels, in the rare instance a product becomes unavailable after an order is placed, we will notify you as soon as possible and offer you the option to cancel or substitute the item.

1.2. Order Confirmation

After placing an order, you will receive an email confirmation with your order details.
Please review the confirmation and notify us of any discrepancies immediately.

2. Pricing & Payment

2.1. Pricing

All prices listed on our website are in NZD and include applicable taxes unless otherwise stated.
Prices are subject to change without prior notice, but changes will not affect orders already confirmed.

2.2. Payment Methods

We only accept payment through our website.
Payment is required at the time of order, and your order will be processed once payment is confirmed.

3. Shipping & Delivery

3.1. Shipping Methods

We offer a variety of shipping options, including standard and expedited services.
Shipping rates are calculated at checkout based on your location and selected shipping method.

3.2. Delivery Timeframes

While we strive to ship orders promptly, delivery times may vary based on factors such as destination, shipping method, and product availability.
Estimated delivery times will be provided at checkout.

3.3. Shipping Restrictions

At this time, we only ship to the following locations: Aotearoa New Zealand If your location is not available, please contact our customer service team for further assistance at production@savageklub.com.

4. Returns & Exchanges

4.1. Return Policy

We want you to be completely satisfied with your purchase.
If you are not satisfied with your order, you may return most items within 30 days of receipt for a full refund or exchange, provided the item is in its original, unused condition with packaging intact. Taonga/Measina is shipped from individual artist please allow time for the K’lub to contact them.

4.2. Non-Returnable Items

Certain items are non-returnable, including [custom orders, perishable goods, worn clothing, etc.].
Please check the product description before purchasing.

4.3. Return Process

To initiate a return or exchange, please contact our customer service team at production@savageklub.com.
You will receive instructions for sending the item back to us.

5. Damaged or Defective Items

5.1. Defects or Damage

If you receive a damaged or defective item, please contact us within 30 days of receipt.
We will arrange for a return and provide a full refund or send a replacement product at no additional cost.

6. Privacy & Security

6.1. Data Protection

We are committed to protecting your privacy. Your personal information will only be used for processing orders, delivering products, and communicating with you regarding your order.

We do not sell, rent, or share your personal information with third parties without your consent, except as required by law.

6.2. Secure Payment Processing

We use industry-standard encryption technologies to ensure the security of your payment details.
Our website is PCI-compliant to provide a secure online shopping experience.

7. Cancellations

7.1. Order Cancellation

Once an order has been placed and confirmed, it cannot be cancelled. If you need to make changes to your order, please contact us immediately, and we will do our best to accommodate your request before the order is shipped.

8. Customer Support

8.1. Contact Us

If you have any questions or concerns about our online sales policy, or if you need assistance with your order, please reach out to our customer support team at production@savageklub.com.

Thank you for shopping with The SaVĀge K’lub we appreciate doing business with you.